Returns and Refunds Policy

1. Australian Consumer Law Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change of Mind Policy

Under Australian Consumer Law, retailers are not legally required to provide a refund or replacement if you simply change your mind, purchase the wrong item, or decide you no longer want the product.

Due to health, safety, and strict regulatory requirements surrounding tobacco and age-restricted goods:

• No Change of Mind Returns: We do not accept returns or issue refunds for change of mind once an order has been dispatched.

• Order Cancellations: If you wish to cancel an order before it has been dispatched, please contact us immediately at [Insert Email]. Once an order has shipped, it cannot be canceled or returned for a change of mind refund.

3. Damaged, Defective, or Incorrect Items

If your package arrives damaged, defective, or contains an incorrect item, you are entitled to a remedy.

What to Do:

1. Contact Us Within 48 Hours: Email customer support at [Insert Support Email] with your order number and a clear description of the issue.

2. Provide Evidence: Attach clear photos or video showing:

   • The outer shipping box/packaging.

   • The shipping label.

   • The damaged, defective, or incorrect product.

3. Keep Original Packaging: Retain all original packaging materials and items until your claim is processed.

4. Refund & Replacement Options

If an item is verified as damaged, defective, or incorrect upon delivery:

• Replacement: We will dispatch a replacement item at no extra cost to you.

• Refund: If the product is out of stock or cannot be replaced, we will issue a full refund to your original payment method.

• Return Shipping Costs: If we require the damaged or incorrect item to be returned to us, we will provide a prepaid shipping label or reimburse reasonable postage costs.

5. Refund Processing Times

• Processing Window: Once your claim or return is approved, refunds will be processed within 3 to 5 business days.

• Payment Credit: The time it takes for funds to reflect in your account depends on your financial institution (typically 2 to 7 business days after processing). Refunds will only be issued to the original payment method used for the purchase.

6. Unclaimed Packages & Failed Deliveries

If a package is returned to us by the carrier because:

• An incorrect address was provided by the customer,

• An adult (18+) was not available to sign for delivery, or

• The package was left unclaimed at a postal pickup depot,

A re-delivery fee will apply to resend the package. If you opt for a refund instead, the original shipping costs and any carrier return fees will be deducted from your final refund amount.

7. Contact Us

For any return requests or questions regarding this policy, please reach out to our team:

• Email: info@cheapsmokesaustralia.store