Shipping Policy

1. Shipping Locations & Restrictions

• Domestic Shipping: We ship to addresses within Australia, including Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, and regional areas.

• PO Boxes & Parcel Lockers: [Insert: We ship / We do not ship] to PO Boxes or Australia Post Parcel Lockers.

• International Shipping: Due to strict international regulations regarding tobacco and restricted goods, we [do not ship internationally / only ship domestically within Australia].

2. Age Verification & Delivery Compliance

In compliance with Australian legislation governing age-restricted products:

• Adult Signature Required: All deliveries require an adult (18 years or older) to sign for the package upon delivery.

• Proof of Age: The courier may request photo identification (such as a valid driver’s license or passport) prior to releasing the shipment.

• Unattended Packages: Packages will not be left unattended (“Authority to Leave” is not available for age-restricted shipments). If no adult is available to sign, the package will be taken to the nearest collection depot or post office for pick-up.

3. Order Processing Times

• Processing Window: Orders are processed and dispatched within 1 to 2 business days (Monday through Friday, excluding public holidays).

• Cut-Off Times: Orders placed before [e.g., 2:00 PM AEST] will begin processing the same business day. Orders placed on weekends or public holidays will be processed on the next business day.

4. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

Note: Delivery times are estimates provided by our partner couriers and may vary for regional or remote areas.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to trace your package in real time. Please allow up to 24 hours for the tracking information to update on the carrier’s portal.

6. Delivery Issues & Address Errors

• Incorrect Addresses: Please double-check your shipping address during checkout. We are not responsible for orders delayed, misdirected, or lost due to incorrect address information provided by the customer.

• Unclaimed Packages: If a package is returned to us because it was unclaimed or because age verification could not be completed upon delivery, a re-shipping fee or restocking fee may apply.

• Damaged or Missing Items: If your order arrives damaged or if items are missing, please contact our customer support team within 48 hours of delivery with photos of the package and items.

7. Contact Us

If you have any questions regarding your delivery or order status, please contact us at:

• Email: info@cheapsmokesaustralia.store